Please read the following terms carefully, as they apply to all our

workshops, classes, and product orders.

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Workshops & Classes Terms

 

1. Booking & Payment

• Full payment is required at the time of booking to secure your place.

• Bookings are non-transferable unless agreed in writing by Kimchi Club W5.

2. Cancellations & Refunds

• Cancellations made 7 days or more before the class date will receive a full refund.

• Cancellations made less than 7 days before the class are non-refundable.

• If you’re unable to attend, you may transfer your booking to someone else — just let us know at least 24 hours in advance.

3. Class Changes & Cancellations by Us

• We reserve the right to cancel or reschedule a class if necessary (e.g., due to illness or low numbers). In this case, you’ll be offered a full refund or transfer to another date.

• In the rare event of cancellation, we will notify you as soon as possible.

4. Allergies & Dietary Requirements

• Please inform us at the time of booking about any allergies or dietary needs.

• We do our best to accommodate, but we work in an environment where allergens are present and cannot guarantee allergen-free cooking.

5. Health & Safety

• All participants must follow hygiene and safety guidelines during class.

• Kimchi Club W5 is not responsible for injuries if safety instructions are not followed.

6. Age Policy

• Unless otherwise stated, classes are open to those aged 16 and over.

• For younger participants, please check class descriptions or contact us before booking.

7. Intellectual Property

• Recipes and materials provided are for personal use only. Commercial use is not permitted without written consent.

8. Photography & Social Media

• We may take photos during classes for our website and social media. If you prefer not to be photographed, just let us know at the start of the class.

9. Liability

• Kimchi Club W5 is not liable for personal belongings brought to class.

• Participation in classes is at your own risk.

 

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Shipping & Product Terms

 

1. Order Processing

• Kimchi Orders are dispatched twice a week: Mondays and Wednesdays.

• Other products are dispatched the next day on next day delivery.

2. Delivery

• UK nationwide delivery is via Royal Mail Tracked 24 or EVRI next day.

• Tracking info will be sent when your order is dispatched.

3. Shipping Fees

• Free local delivery on orders over £40.

• Free UK shipping on orders over £50.

4. Returns & Refunds

• Due to food safety, we cannot accept returns on edible products.

• If your order arrives damaged or incorrect, please email us within 24 hours with a photo, and we’ll arrange a refund or replacement.

5. Storage & Freshness

• Refrigerate your kimchi and perishables immediately upon arrival.

• We are not responsible for spoilage due to missed deliveries or delayed collection.

6. Incorrect Address & Missed Deliveries

• Please check your delivery address carefully at checkout.

• Kimchi Club W5 is not responsible for failed deliveries due to incorrect or incomplete addresses.

7. Product Information

• Allergen information is provided on product labels and product pages.

• As our products are small-batch and handmade, natural variations in taste, texture, and fermentation are part of their character.​

 

Need Help?

Got a question or special request?
We’re happy to help — just email us at [info@kimchiclubw5.co.uk].

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Above information was last updated in April 2025

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